Updated as at: 15 October 2020
We are committed to the privacy of our customers and respect the importance of protecting the privacy of individuals (‘you’, ‘your’) in relation to personal information.
Personally Identifiable Information
Personally Identifiable Information (PII) is any piece of information meant to identify a specific individual. This often includes data such as a Social Security number, driver's license number, financial accounts, email addresses, login credentials and passwords, addresses, phone numbers, and birth date.
What personal information do we collect?
Personal information we collect may include (but is not limited to) your name, company, position, email address, company address, phone number or other Personally Identifiable Information.
How we collect your personal information
Your personal information is only collected in a lawful way and usually only from you or from a person authorised to act on your behalf unless it is unreasonable or impracticable to do so.
We may collect personal information from you, including:
when you access and use our website or App;
when you engage with us via telephone or email or message;
when you engage in conversations with us;
when you or your organisation submit any file or document containing personal information (including but not limited to, contact forms, emails, purchase orders, quotes, invoices, credit applications, proof of identification, direct debit requests, agreements, statements of work, etc.).
We may also collect personal information about you from publicly available sources or third party companies such as data providers and brokers, credit reporting bodies, law enforcement agencies and other government entities.
If you are applying for employment or a contract position with us, we may collect information from recruitment companies, websites, social media sites, other organisations and, with your consent, referees.
Additionally, we may be required to collect personal information on behalf of third parties eg. some vendors may require that a purchase order include end user details (eg. contact name and number). With respect to such information which is provided to us by our customers and partners, we seek assurances that information has been collected lawfully and in compliance with the Privacy Act (1988), however take no responsibility where such data is not collected thus.
Use of your personal information
The main reasons we collect, use, hold and/or disclose your personal information include (but are not limited to):
To conduct our day-to-day business operations, including providing you with our services.
To respond to questions about our services to you and/or your organisation.
To send information or communications as requested.
To conduct business functions including providing personal information to our related bodies corporate, clients, contractors, service providers or other third parties.
To keep your relevant information up to date.
To respond to a complaint from you.
Where required by law, or to comply with our legal or regulatory requirements.
For marketing purposes or to improve our website or App.
For any other purpose related to any of the above.
Marketing and other communications
If at any time you would like to unsubscribe from receiving marketing communications, including emails and messages, you can:
follow the instructions at the bottom of the communication or
and we will remove you from all future marketing related to that contact address.
Mandatory data breach obligations
We will comply with Mandatory Data Breach reporting obligations under the Privacy Act.
understand and save user’s preferences for future visits, and;
to compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future.
If you turn cookies off, some of the features that make your site experience more efficient may not function properly. We do not make use of 3rd party cookies on our website.
Logging access to our website
To check attempts at ‘hacking’ or other fraudulent activity or to indicate web server problems, any access to pages on our website may be ‘logged’. This information logged may include lists of pages accessed or the type of browser used. This information will not easily identify you personally.
Security of Stored Information
We take reasonable physical and electronic measures to secure your information. We store your personal information in password-protected servers made accessible to only a limited number of people with special access rights. Access to this information is limited. Our employees are bound by internal information security policies and are required to keep your information secure.
Relationship with other third parties
We may include links on our website to third-party sites that have separate and independent privacy policies. We take no liability for the content or activities of these websites. Additionally, we will not sell or transfer your Personally Identifiable Information to other third parties. We will only provide information, if necessary, to comply with the law or protect our property or rights.
If you have a Privacy concern
If we cannot resolve your complaint you can escalate it to the Office of the Australian Information Commissioner at GPO Box 5218, Sydney NSW 2001.