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SERVICE UPLIFT AND EFFICIENCY

Full service efficiency review to ensure your technology is fully aligned to the current business strategy.

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Technology contracts are a part of our world and they generally lock your business in to a set of services and products that may be only relevant for 3 years. Your business will move on and your strategy and technology needs will evolve, but businesses find themselves stuck in a rut or revolving contract terms. A service uplift and efficiency focus ensures that your services are aligned to the most current business strategy and are optimised for service and price.

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  1. improving business productivity through improved quality of service - service uplift

  2. improving IT operational efficiency by managing service quality and reducing costs.

 

Many organisations think of improving service and improving productivity are opposing objectives.

  • Increasing productivity means doing more with less, which means reducing service levels

  • upgrading service means doing more than before, which could cause productivity to decline.

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Improving service and productivity are symbiotic and are easy to accomplish when management understands what service really means.

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Service is taking action to create value for someone else. With this definition, any action taken that does not create value for someone else is not productive.

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Improving efficiency and improving service

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Enhancing operational efficiency starts with process refinement. There are inhibiters to operational efficiency in a services business and these include repeated non-billable work, which could be reduced by increasing the automating of all repeatable administrative work

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Before organisations try to improve operational efficiency, they need to measure it. This measurement begins with setting KPIs for each functional department and by linking a units output to their part of the  organisations goals and objectives.

In professional services organisations examples could include generating a higher bid-to-win ratio, increasing client references, increasing billable utilization, generating on-time project delivery, and project margin.

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